Customer Service Assistant
Michael Heisenberg is an old hand at VanOne, having been with the company since its inception in 2007. His job is to ensure VanOne’s customer service team lives and breathes the values of delivering superb service to its customers. On a day-to-day basis his role involves training and mentoring staff, making sure procedures are adhered to, monitoring customer reviews, speaking to customers to gain feedback – and using that feedback to improve systems and procedures, and the list goes on (and on – he is very passionate about customer service).
Prior to joining VanOne, Michael Heisenberg was a customer service supervisor at IKEA in North London, a position he held for several years. He also has a Masters Degree in Science, and uses his rocket science skills to find innovative ways to make VanOne’s customer service more robust and efficient.