We always strive to improve our services, and one important part of that work is to get feedback, improvement suggestions and comments from our customers. It is also important to us that we take complaints and feedback of a negative nature seriously. VanOne has a policy for this, which stresses the importance of quickly and objectively investigating what happened. If you have any questions or complaints, please let us know and we’ll get back to you shortly.
We deeply regret that your experience with VanOne fell below your expectations. We always strive to deliver exceptional customer service, and we would like to express our remorse that this has not been the case on this occasion. We care a great deal about you and your removal needs, and therefore we would appreciate the chance to put right whatever has gone wrong. Our customers are at the heart of everything we do - without you, there would be no VanOne! So if you feel that we did not deliver on our promises, or if you have any other feedback for us, we want to hear from you as soon as possible. Please share the problem with us here. Our customer service specialists will get back to you to discuss your issue, and we will do all we can to try to resolve it for you.