VanOne is a trademark of VOGB Ltd, registered and used in the United Kingdom
Customer Login
Who we are-Vanone

Are you satisfied with our service?

We are always striving to improve our services, and the most important way that we do that is to get feedback, comments, and suggestions from our customers. We take all complaints and feedback seriously, especially if they are negative. Our policy is to address any issues quickly and objectively to try and resolve it for you. If you have any questions or complaints, please let us know and we’ll get back to you shortly.

What is the subject of your complaint?

Please describe the problem you encountered with our website.

Upload an image or print screen of the problem if possible.

Please enter your name

Please describe the incident, provide a name or description of the staff member involved, and the time and date it occurred.

What is your order ID

Please describe the delay ?

What is your order ID

Did you give us a completed insurance form before the day of collection?

No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.

Were the damaged item(s) packed in cardboard boxes?

No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.

When was your property damaged?

No
We are sorry to hear about your damaged items, but you are not entitled to compensation. For more information, please read VanOne’s Terms and Conditions.

Did the damage occur due to the negligence of the driver? For example, the driver has dropped a packed item?

Please check the completed by you Insurance Form to establish the number of the row the damaged item(s) is listed in and enter these numbers here.


Please upload photos and any available evidence to support your insurance claim.


Please describe the nature of your complaint.